Terms of service

Last updated: April 24, 2026

Plain-language summary: By signing up you agree to use TrainingForge only for legitimate training of your employees. You own your content. You pay monthly or yearly. You can cancel anytime. If you do something seriously harmful we can terminate the account.

1. Definitions

"TrainingForge", "we", "us" means Forge Frameworks Inc. "You" or "your" means the organisation and each user accessing the service. "Service" means the TrainingForge web application and related APIs.

2. Accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) to create a TrainingForge account. You're responsible for the actions of users under your tenant — including their agreement to these terms.

3. Subscription & billing

  • Plans renew automatically (monthly or yearly) until cancelled.
  • All fees are in CAD unless otherwise shown. Taxes added at checkout where applicable.
  • Refunds: prorated refund for annual plans cancelled within 30 days of renewal. Monthly plans are non-refundable but you can cancel anytime to stop the next charge.
  • Overdue payment: we may suspend access after 14 days past due. Data is preserved for 90 days, then purged.

4. Your content

You retain all rights to courses, lessons, quizzes, images, videos, and other content you upload. By uploading, you grant us a limited licence to host, display, and distribute it strictly as necessary to run the Service for your users.

You represent that you have the rights to everything you upload — no infringing or unlawful material.

5. Acceptable use

You will not:

  • Upload malware, illegal content, or anything that violates someone's rights.
  • Use the Service to harass, defame, or discriminate.
  • Reverse-engineer the platform, bypass rate limits, or attempt to access other tenants' data.
  • Resell TrainingForge as your own product without a partnership agreement.

6. Service availability

We target 99.9% uptime measured monthly, excluding scheduled maintenance announced 48 hours in advance. If we fall below 99% in a calendar month, contact us for a service credit per our SLA (available on request for Growth and Business plans).

7. Data processing

We process personal data per our Privacy policy. For customers in jurisdictions that require a Data Processing Agreement (DPA), contact legal@trainingforge.ca and we'll send our standard DPA for signature.

8. Intellectual property

TrainingForge's software, design, trademarks, and documentation remain our property. These terms grant you no rights to our IP beyond using the Service.

9. Termination

You can cancel anytime from the billing page. We can terminate your account for material breach of these terms with 7 days notice, or immediately for illegal activity. On termination, you can export your data for 90 days before it's purged.

10. Warranties & liability

The Service is provided "as is" without warranties beyond those implied by law. To the maximum extent permitted, our aggregate liability is limited to the fees paid in the 12 months preceding the claim. We're not liable for indirect, incidental, or consequential damages.

11. Governing law

These terms are governed by the laws of the Province of Ontario, Canada. Disputes will be resolved in the courts of Toronto, Ontario, except where local consumer-protection law grants you additional rights.

12. Changes

We may update these terms. Material changes: 30-day email notice to account owners. Continued use after the effective date counts as acceptance.

Questions? legal@trainingforge.ca.