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Terms of service

Effective date: ⟨CONFIRM launch date⟩ · Last updated: July 2026

These Terms of Service (the "Terms") govern your access to and use of TrainingForge, a hosted employee-training platform operated by Forge Frameworks Inc. (Edmonton, Alberta, Canada) ("Forge Frameworks", "we", "us", "our"). By creating an account, accessing, or using TrainingForge (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

Plain-language summary: TrainingForge is a business tool for training your employees. You own your content and are responsible for the courses, embeds, and learners you add. Paid plans are billed in CAD through Stripe and auto-renew; you can cancel anytime, effective at the end of the period. The Service is provided "as is," our liability is limited, and these Terms are governed by Alberta law. Nothing here removes rights you have under Canadian consumer-protection law.

1. Who we are and acceptance of these Terms

TrainingForge is operated by Forge Frameworks Inc., a company incorporated in Canada ⟨CONFIRM registered legal name, corporation number, and registered address⟩, based in Edmonton, Alberta.

These Terms form a binding agreement between Forge Frameworks and the organization on whose behalf the account is opened (the "Customer"), and apply to every person who accesses the Service under that account, including tenant administrators and their learners and employees ("Users"). If you accept these Terms on behalf of an organization, you represent that you are authorized to bind that organization.

Our collection and handling of personal data is described in our Privacy policy, which is incorporated into these Terms by reference. Please read it; it is not restated here.

2. Eligibility and accounts

  • Age. You must be at least 16 years old to hold a TrainingForge account. TrainingForge is a business tool for the Customer and its authorized adult personnel. A learner under 16 may be enrolled only where the Customer (as the employer or training administrator) creates and manages that account and is responsible for obtaining any consent required by law. ⟨CONFIRM final age handling for under-16 learners.⟩
  • Accurate registration. You agree to provide accurate, current, and complete information at registration and to keep it up to date.
  • Credential security. You are responsible for keeping account credentials confidential and for all activity under your account. Notify us promptly at support@trainingforge.ca if you suspect unauthorized use. We recommend using any available two-factor authentication.
  • Tenant responsibility. The Customer is responsible for the Users it invites or provisions, including their compliance with these Terms.

3. The Service

TrainingForge is a multi-tenant, business-to-business learning-management platform. It lets a Customer's administrators author and organize courses and lessons, build and score quizzes, enroll learners, and issue certificates on completion. Courses may reference third-party embedded content (for example, video or document embed URLs) that the Customer chooses to add; TrainingForge presents that content rather than hosting it. Completion certificates can be confirmed through a public verification-code URL so that a certificate's authenticity can be checked without signing in.

We may add, change, or discontinue features from time to time (see Section 9). We do not describe here any feature the Service does not provide.

4. Acceptable use

You and your Users agree not to:

  • upload, embed, link to, or distribute content that is unlawful, infringing, defamatory, malicious (including malware), or that violates anyone's rights or privacy;
  • use the Service to harass, discriminate against, or harm any person;
  • attempt to access another tenant's data, probe or breach security or authentication measures, circumvent usage limits, or disrupt the Service's infrastructure;
  • reverse-engineer, decompile, or disassemble the Service except to the extent that restriction is prohibited by law; or
  • resell, sublicense, or provide the Service to third parties as your own offering without a written partnership agreement with us.

Third-party embeds and learner content. The Customer is responsible for the courses, lessons, quizzes, certificates, and any third-party embed URLs or referenced material its administrators add, including for holding the necessary rights and licences to that content and for its accuracy and legality. The Customer is likewise responsible for the conduct of its learners on the Service. We do not review or endorse third-party embedded content and are not responsible for it; embedded content is also subject to the terms and privacy practices of the site that hosts it.

We may remove content or suspend access that we reasonably believe violates this Section or the law (see Section 13).

5. Customer data and content

As between the parties, the Customer owns all content and data it or its Users create, upload, embed-reference, or generate through the Service, including course material, quiz content, learner records, and completion data ("Customer Data"). We claim no ownership of Customer Data.

You grant us a limited, non-exclusive, worldwide licence to host, store, process, transmit, and display Customer Data solely as necessary to provide, secure, and support the Service for you — for example, to deliver courses to your learners, score quizzes, issue and verify certificates, and generate the reports you request. This licence exists only for the duration of your use of the Service and to the extent needed for the purposes above, plus any short retention described in the Privacy policy.

You represent that you have the rights and permissions necessary for the Customer Data and embedded content you provide, and that it does not infringe or violate any third-party right or law.

Note that a certificate you issue can be confirmed through its public verification-code URL; do not place confidential information in fields that appear on a certificate or its verification page.

6. Subscriptions, billing, and refunds

  • Fees and currency. Paid plans are billed through Stripe (via Laravel Cashier) in Canadian dollars (CAD) unless stated otherwise at checkout. We never receive your full card number; Stripe processes payment details. ⟨Billing is being finalized ahead of launch; this Section is written to govern the Service once paid plans are live.⟩
  • Auto-renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current rate, until cancelled.
  • Cancellation. You may cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing period; you keep access until then.
  • Refunds. Except where required by applicable law, fees are non-refundable and we do not provide pro-rated refunds for partial billing periods.
  • Taxes. Fees are exclusive of taxes; applicable taxes (such as GST/HST) are added at checkout or on your invoice where required.
  • Overdue amounts. If a charge fails or an amount is overdue, we may retry payment and, after reasonable notice, suspend the account until the balance is paid.
  • Price changes. We may change plan pricing on at least 30 days' notice to the account owner; changes take effect on your next renewal after the notice period. Continuing to use the Service after that renewal constitutes acceptance of the new pricing.

7. Third-party services and sub-processors

We rely on third-party providers to run the Service (for example, payment processing, hosting, transactional email, and error monitoring), and courses may present content embedded from third-party sites. These providers and our handling of personal data are described in our Privacy policy. Your use of third-party embedded content is also subject to the terms and privacy policies of the third parties that provide it, and we are not responsible for those services.

8. Intellectual property

The Service — including its software, design, user interface, trademarks, logos, and documentation — is owned by Forge Frameworks and its licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription, and grant you no other rights to our intellectual property.

Feedback. If you send us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use it to improve our products, without obligation to you.

9. Service availability, changes, and beta features

We work to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may add, modify, or discontinue features. Where a change would materially reduce core functionality, we will use reasonable efforts to give the account owner advance notice.

Features labelled beta, preview, or experimental are provided "as is" for evaluation, may be changed or withdrawn at any time, and are excluded from any availability commitment. Any specific service-level commitment applies only if separately agreed in writing.

10. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that any content (including third-party embedded content) is accurate or will remain available. This Section is subject to Section 11.

11. Limitation of liability

To the maximum extent permitted by law:

  • Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or loss of data or goodwill, arising out of or relating to the Service or these Terms, even if advised of the possibility.
  • Our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees you paid to us for the Service in the twelve (12) months immediately before the event giving rise to the claim, or (b) CAD $100.

Non-excludable rights (savings clause). Nothing in these Terms excludes, restricts, or modifies any right, warranty, guarantee, or remedy that cannot be excluded, restricted, or modified under applicable law, including Canadian consumer-protection and other non-waivable legislation. Where such law applies, the limitations above apply only to the extent permitted by that law.

12. Indemnification

The Customer will defend, indemnify, and hold harmless Forge Frameworks and its officers, employees, and agents from and against any third-party claim, and any resulting losses, damages, and reasonable costs (including reasonable legal fees), arising from: (a) Customer Data or third-party content the Customer or its Users add, embed, or distribute through the Service; (b) the Customer's or its Users' use of the Service in breach of these Terms or applicable law; or (c) a dispute between the Customer and any of its Users. We will notify you of the claim, let you control the defence (with our reasonable cooperation), and not settle it in a way that imposes obligations on us without our consent.

13. Suspension and termination

You may stop using the Service and close your account at any time (billing ends per Section 6). We may suspend or terminate access:

  • immediately, for use that is illegal, that poses a security risk, or that materially harms the Service or other customers; or
  • for other material breach of these Terms not cured within 7 days of notice.

On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period after termination as described in the Privacy policy, after which it may be deleted in the ordinary course, subject to any legal-hold or records-retention requirement. Certificate verification records may be retained so that previously issued public verification URLs continue to resolve, as described in the Privacy policy. Sections that by their nature should survive (including 5, 8, 10, 11, 12, and 14) survive termination.

14. Governing law and dispute resolution

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to any non-waivable rights you have where you live, the courts located in Alberta have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, and the parties consent to that jurisdiction. Before filing a claim, the parties will attempt in good faith to resolve the dispute by contacting legal@trainingforge.ca.

15. Changes to these Terms

We may update these Terms from time to time. For material changes, we will give the account owner at least 30 days' notice by email or in-app before they take effect. Non-material changes take effect when posted, with the "Last updated" date revised. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms; if you do not agree, stop using the Service and cancel your subscription.

16. Contact

Forge Frameworks Inc. — Edmonton, Alberta, Canada ⟨CONFIRM registered mailing address⟩

Questions? legal@trainingforge.ca.